Refunds

This Cancellation and Refund Policy applies to prepaid orders on https://orangkids.in. It should be read with our Terms and Shipping Policy.

Cancellation

Email info@orang.in or call 96826 43770 with your order id if you want to cancel.

• If the order has not been packed or handed to a courier, we will cancel it and refund the amount you paid.
• Once it is packed or in transit, we cannot cancel. You may refuse delivery only if the parcel is visibly damaged; otherwise wait to inspect it and use the damaged-goods process below.

Damaged, missing, or wrong item

Tell us within 48 hours of delivery, with your order id and clear photos of the parcel, packing slip, and the product. If we sent the wrong item, a manufacturing-defective piece, or the courier damaged it, we will replace it when stock exists, or refund that line item.

Change of mind

Worn, washed, or altered clothes are not returnable because you changed your mind. Unworn items with tags can be exchanged for another size of the same product when that size is in stock. Please read the size and fabric on the product page before paying.

How refunds are paid

Approved refunds go back through Razorpay to the original UPI, card, or netbanking method. Banks usually post the credit in 5–7 business days after we trigger the refund. We do not offer cash refunds at a shop counter for website orders.

Failed or duplicate payments

If Razorpay deducted money but the order did not confirm, write to us with the payment id. We will reconcile with Razorpay and refund any amount that is not tied to a fulfilled order.

Contact

Orang Kids · Umair Latief
info@orang.in
96826 43770
2nd Floor, City Mall, Residency Road, Srinagar, Jammu and Kashmir 190001, India